Many IT operations are required human intention in order to complete service request , such as password reset, mailbox creation etc.. You can fully automate below Daily IT activities which helps you to reduce IT workload.
Integrated remote control tool is enabled on Helpdesk screen. Helpdesk agent easly connect to requester screen.
eBA:ITSM ensures even the simplest phone-in gets logged at your service desk. For both phone-ins and walk-ups, IT service staff can select pre-populated ticket templates based on service needs, generating instant productivity and reducing client aggravation.. This templates can be routed respective Helpdesk Group.
eBA:ITSM allows you to discover all your hardware and software assets by scheduling automated asset discovery. Keep your IT inventory up to date and track your hardware and software automatically. You can also discover hardware and software inventory information including hostname, model, serial number, logged-in user, operating system, hard drive, memory, installed software, and more.
Pre-defined reports can be used in order to see current sitaution and historical information ıt also helps to see performance of IT team.
eBA:ITSM’s dashboard feature increases the visibility of real-time business operations for faster, more informed decisions to improve performance and efficiency. At-a-glance charting provides an instant overview of your help desk's service fulfillment.