eBA IT Service Management



“Do More with Less”



eBA for ITSM Solution


eBA for ITSM Solution
  • Incident Management
  • Knowledge Management
  • SLA Management
  • Change Management
  • Service Catalogue Management
  • Request Fullfillment
  • Asset Management
  • IT Financial Management
  • License Management
  • Service Desk
  • Incident, Request Templates
  • Integrated Remote Control Tool
  • Agent Based Scanning
  • Service Management Report
  • Dashboard with pre-defined KPI

Many IT operations are required human intention in order to complete service request , such as password reset, mailbox creation etc.. You can fully automate below Daily IT activities which helps you to reduce IT workload.

  • User onboarding and offboarding
  • Windows Reset Password
  • Automatically creating mailbox
  • File/Folder permission delivery


eBA for ITSM Key Features and Differentiators


Remote Control

Integrated remote control tool is enabled on Helpdesk screen. Helpdesk agent easly connect to requester screen.

  • No additional license required
  • No need client agent installed
  • Active Directory integrated
  • Only allowed IT people can use this remote control.
Helpdesk

Here are main key features of Helpdesk

  • Email to ticket
  • Parent/Child relationship
  • Load Balancing of Ticket Assigment
  • Time Tracking

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Incident and Request Templates

eBA:ITSM ensures even the simplest phone-in gets logged at your service desk. For both phone-ins and walk-ups, IT service staff can select pre-populated ticket templates based on service needs, generating instant productivity and reducing client aggravation.. This templates can be routed respective Helpdesk Group.

Agent Based Scanning

eBA:ITSM allows you to discover all your hardware and software assets by scheduling automated asset discovery. Keep your IT inventory up to date and track your hardware and software automatically. You can also discover hardware and software inventory information including hostname, model, serial number, logged-in user, operating system, hard drive, memory, installed software, and more.

Service Management Reports and Dashboard

Pre-defined reports can be used in order to see current sitaution and historical information ıt also helps to see performance of IT team.

eBA:ITSM’s dashboard feature increases the visibility of real-time business operations for faster, more informed decisions to improve performance and efficiency. At-a-glance charting provides an instant overview of your help desk's service fulfillment.



eBA for ITSM Solution Bundles


PERGE
The perfect starter kit to get your
ticketing right.

$15


/Mo/Tech

PROCESS
Incident Managment
Knowledge Management
SLA Management
Assest Management Essential





FEATURES
Service Desk
Incident, Request Templates
Integrated Remote Control Tool
Agent Based Scanning
Service Management Report
Dashboard with pre-defined KPI

CONTACT US

NIKOMADIA
The right package for integrated
change management.

$30


/Mo/Tech

PROCESS
Incident Management
Knowledge Management
SLA Management
Change Management
Service Catalogue Management
Request Fullfillment
Asset Management


FEATURES
Service Desk
Incident, Request Templates
Integrated Remote Control Tool
Agent Based Scanning
Service Management Report
Dashboard with pre-defined KPI

CONTACT US

EFES
All of the commonly used ITIL® processes
bundled into one ready ITSM.

$50


/Mo/Tech

PROCESS
Incident Management
Knowledge Management
SLA Management
Change Management
Service Catalogue Management
Request Fullfillment
Asset Management
IT Financial Management
License Management
FEATURES
Service Desk
Incident, Request Templates
Integrated Remote Control Tool
Agent Based Scanning
Service Management Report
Dashboard with pre-defined KPI

CONTACT US



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