eBA IT Service Management

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BE MORE in CONTROL with Change Management

10/24/2017
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You can manage all the changes systematically from beginning to end. Customized change request forms will be assisting you to executive thorough analysis. You can manage task assignments and approval designs as a workflow. Before go-live approvals and go-live planning functions are available for you to […]

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BE MORE PRODUCTIVE with Request Management

10/24/2017
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It has never been so easy to manage customers’ IT management requests. You can form a catalogue to include all the services that you offer to your customer portfolio. Since you can design the approval system on the portal, each approved request can trigger a work order instantly […]

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SAVE TIME with Incident Management

10/23/2017
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IT Specialist is assigned automatically as soon as breakdown notification is submitted via email over the portal. Notifiers’ computer ID and IP information can be viewed easily on helpdesk agent screen. eBA:ITSM helps you become more efficient thanks to its state of the art reporting capability. It […]

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