You can manage all the changes systematically from beginning to end. Customized change request forms will be assisting you to executive thorough analysis. You can manage task assignments and approval designs as a workflow. Before go-live approvals and go-live planning functions are available for you to be more in control. It even has a built-in survey template for you to measure customer and user satisfaction. eBA:ITSM is designed based on Bimser International’s core-belief of Power of Simplicity so that you can be more in control in the process of ITSM operations of yours.