IT Specialist is assigned automatically as soon as breakdown notification is submitted via email over the portal. Notifiers’ computer ID and IP information can be viewed easily on helpdesk agent screen. eBA:ITSM helps you become more efficient thanks to its state of the art reporting capability. It even has a built-in survey template for you to measure customer and user satisfaction. eBA:ITSM is designed based on Bimser International’s core-belief of Power of Simplicity so that you can save time in the process of ITSM operations of yours.